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  1. Help - Shosha NZ
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  3. FAQ

FAQ

  • Test Template
  • How do I check stock at my local store?
  • Are vaccine pass required to enter the store?
  • Do you have Zip/Laybuy available in stores?
  • Do you offer click and collect?
  • How long does the delivery take?
  • I’ve received my parcel but not all of the product is there
  • I received the wrong product. What should I do?
  • I ordered the wrong product. What should I do?
  • I’m having difficulties on the checkout page.
  • I’m being charged $20 or more for shipping fee when I’m living in NZ.
  • I put the wrong address on my order.
  • Can I make changes to my order?
  • I’ve missed by delivery, what should I do?
  • My order is in transit with NZPost for more than 2 days, or there is no update.
  • I received an update email said my order is completed, what does it mean?
  • Why is my order status still processing?
  • Will my parcel be delivered overnight?
  • It has been marked as delivered, but I have not received my parcel.
  • My order is still pending. What does that mean?
  • I did not receive an order email confirmation
  • How do I track my order?

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