FAQ
- How long does the delivery take?
- I’ve received my parcel but not all of the product is there
- I received the wrong product. What should I do?
- I ordered the wrong product. What should I do?
- I’m having difficulties on the checkout page.
- I’m being charged $20 or more for shipping fee when I’m living in NZ.
- I put the wrong address on my order.
- Can I make changes to my order?
- I’ve missed by delivery, what should I do?
- My order is in transit with NZPost for more than 2 days, or there is no update.
- I received an update email said my order is completed, what does it mean?
- Why is my order status still processing?
- Will my parcel be delivered overnight?
- It has been marked as delivered, but I have not received my parcel.
- My order is still pending. What does that mean?
- I did not receive an order email confirmation
- How do I track my order?