Support

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Latest activity by Support
  • Support created an article,

    Will there be contact tracing available?

    Yes, all our stores that are opened will have a unique government QR code available at the front of the store. Please ensure to scan the code whenever you visit the store.

  • Support created an article,

    Will I have to do anything before visiting my local Shosha store?

    Please ensure to wear a mask and maintain social distancing. If you feel unwell, do not visit our store and order online.  

  • Support created an article,

    Will I still be able to enter the store?

    For stores in Level 3 regions: Entry into the store is prohibited. You will be served at the entry and payment will be contactless. For stores in Level 2 regions: Entry into the store is allowed. P...

  • Support created an article,

    How long does the delivery take?

    Our team will try to have your parcel delivered overnight. However, due to the surge of orders please do expect some delays.

  • Support created an article,

    I’ve received my parcel but not all of the product is there

    In some cases, we may be shipping your order in multiple parcels. This may be due to stock availability or the size of the parcel. Please get in touch with us to confirm.      If your parcel has a ...

  • Support created an article,

    I received the wrong product. What should I do?

    In the rare occasion that you have received the wrong product. Please hold on to the product and the packaging and contact our team at support@shosha.co.nz. Please do not open or use any of the wro...

  • Support created an article,

    I ordered the wrong product. What should I do?

    You can return the product for a refund or hold on to it and exchange it with our store once it is opened. Please refer to our “Returns & Exchanges” policy on our website.

  • Support created an article,

    I’m having difficulties on the checkout page.

    Please delete your browsing history and use incognito mode (private browsing). This should resolve the issue.

  • Support created an article,

    I’m being charged $20 or more for shipping fee when I’m living in NZ.

    Please change the country to New Zealand during checkout. It is at the top of the country list.

  • Support created an article,

    I put the wrong address on my order.

    If you have received an email with your tracking number, please get in touch with NZPost to re-direct the parcel to the correct address. We can only change the address for you if your order has not...